FAQ
Return Policy
At Black Rose Creative Co., we take pride in carefully curating and delivering your literary surprises. Due to the nature of our products, all sales are final. However, we are committed to ensuring customer satisfaction and addressing any issues with your order.
Exceptions to Our Policy:
- If an item is damaged, defective, or incorrect due to an error on our part, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly, either by providing a replacement or a full refund.
- For other situations, we offer store credit at our discretion.
To Request Assistance:
- Email us at admin@blackrosecreativeco.com with your order number, a description of the issue, and photos of the item if applicable.
- Allow up to 3 business days for our team to respond and assist you.
Thank you for understanding and supporting our small business!
Processing Time
- All orders are processed within 3-5 business days (excluding weekends and holidays) after your purchase is completed.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery
- Shipping rates are calculated at checkout based on your location and the size/weight of your order.
- Estimated delivery times vary by location and carrier:
- Domestic Orders: Typically arrive within 5-7 business days after processing.
- International Orders: Delivery times vary and may take 10-20 business days, depending on customs and local postal services.
Free Shipping
- Enjoy free shipping on orders over $100 with the code FREESHIP applied at checkout.
Delays
While we do our best to meet the estimated timeframes, delays may occur due to high order volume, carrier issues, or unforeseen circumstances. We appreciate your patience and understanding.
Questions?
If you have any questions about your order or shipping, feel free to contact us at admin@blackrosecreativeco.com.